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Change of Canadian Visual Partner |
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Important Announcement!
Infor has announced a change in their current Canadian Partner. BSA, the Business Solutions Alliance will no longer be the partner in Canada effective immediately. The new partner seems to vary depending on the location of the customer. Some customers are being directed to a partner called Opticca - located in Montreal. Other customers are being directed to a partner in New York called Synergy Resources. Creative is unsure what the impact of this change will be on the Ontario market.
The following announcement was sent to Visual Manufacturing customers in Canada on Dec 1, 2009. Dear Infor Customer,
We have some important information to share with you.
Please note that effective December 1st 2009 BSA (Business Solutions Alliance) is no longer affiliated with Infor. We do not encourage existing customers to alter any contractual obligations they may have with BSA. We would, however, welcome the opportunity to discuss an appropriate transition plan at the time your contract with BSA naturally expires.
Your account will be managed by an Infor Channel Partner, Opticca , (www.opticca.com), along with the Infor Customer Direct team.
We are excited to have Opticca Consulting join our partner program in Canada. Opticca’s team has strong industry knowledge; they have a proven implementation methodology based on over 50 years of combined experience in Visual’s manufacturing, finance and IT environments. In addition Opticca will enable our customers to better leverage Visual’s new SOA platform as this is part of their core competency. We’re confident our new partnership will allow our customers to drive greater value from their current Visual investment.
Ivan Cardona (514-989-3170,
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) will be leading the team and contacting you within the next day. We are excited about the expertise offered by these teams and look forward to providing you with continued outstanding support from our world class Customer Support Team. Please remember you have 24 x 7 access to Infor Support at www.infor365.com.
Your Infor Customer Direct sales representative; Steve Chidester and your Opticca Account Manager; Ivan Cardona, will contact you within the next two days to provide further detail, introduce themselves and fully understand your business needs. In the meantime, please feel free to contact Steve Chidester or Rick Hennessy with any questions.
Best regards,
Steve Chidester- Customer Direct Sales
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1 801-316-9359
Rick Hennessy- Regional Vice President Sales
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1 978-681-8599
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